Solution use cases > Quality of experience
Understand your network data to grow your subscriber base
Understand your network data to grow your subscriber base
We help you intelligently manage your network data, block 'junk’ traffic like cyber threats,
and enhance your overall service performance
Introducing BlackDice Retina: cybersecurity intelligence platform
BlackDice Retina is a powerful operator intelligence platform that helps you optimise your quality of experience.
The Dashboard provides you with a consolidated network view, bringing together diverse network metrics into a central hub – enabling quick, accurate analysis and monitoring of your network health and performance trends.
Every day, telecom networks are flooded with unwanted traffic from cyber threats
From adware and phishing, to malware and malicious command-and-control connections, that not only compromise your subscriber security, but also consume unnecessary bandwidth and create network strain.
These ‘junk’ data loads degrade the quality of experience for your subscribers in various ways, often resulting in:
- Slower speeds
- Buffering
- Connectivity issues, and more...
Use data insights to improve your quality of experience
In the BlackDice Retina operator’s dashboard, you can easily view detailed data trends and insights.
You can see which devices or areas of the network are underperforming and causing user frustration.
This actionable intelligence allows you to take targeted actions to boost quality of experience, keeping users satisfied and engaged.
How you can block threats easily, in real-time
Our AI-powered engine continuously scans and analyses your network data – identifying traffic patterns, device usage, and any anomalies.
This allows the platform to automatically flag and prioritise issues that could disrupt your subscriber experience, all without manual intervention.
Capable of handling billions of data points like unnecessary DNS requests, helps to:
- Free-up capacity
- Reduce strain on the network, and
- Improve overall speeds for your subscribers
Cost savings and business ROI
By identifying and addressing your subscriber experience issues proactively, BlackDice Retina helps you to reduce customer service calls, lower operational costs, and prevent churn. And we know that improved experience translates to happier subscribers, which means greater loyalty and, ultimately, increased revenue.
With BlackDice Retina, one of our European telco customer experienced these remarkable results:
15,600 terrabytes of data saved
Enhancing network efficiency from actively blocking cyber threats and reducing unnecessary "junk" data load
Faster, more reliable speeds
For all subscribers due to freed-up network capacity and reduced infrastructure demands
$1,600,000 million cost savings
The annual cost saving to our European telco customer, delivering immediate, scalable value to their business and their subscribers.
You want to grow your number of subscribers, stop them leaving, and create a leading experience.
But your service lines are constantly busy. People are plugging in more and more devices, creating more and more issues.
The only way to have happy, loyal subscribers is to truly understand your network and the devices which are connected. This goes beyond your customer premises equipment (CPE) to building a full picture of your network and its cyber posture.
Ignoring the impact that unnecessary data load has on subscriber experience is costly. Without real-time insights, issues often go undetected, leading to subscriber frustration and higher call volumes to your support teams.
– Dammy Onakade, Product Delivery Manager, BlackDice Cyber
See the difference with BlackDice Retina
Discover how we can transform your network's security and deliver peace of mind to your subscribers, keeping them safe and confident while they learn, work and play online – on any network, on any device, in any location.
